ACI AUTO GROUP
187 South Main Street (Route 5) East Windsor, CT 06088Sales: (888) 441-2553
Customer Testimonials
Peter and his team provide superior service, not only mechanical, but in the truest sense of caring for their customers needs. They provide a rare balance of automotive, and perhaps more importantly, human care, and I will surely return when my Volvo needs any type of work - I was in a tight space financially, and with my car needing very important brake line service, they fixed my car with the promise that I could pay when I had the money to do so - not only did they take my safety into consideration, but they were compassionate enough to extend me the latitude to pay when I could, in these tough economic times - For this I am grateful, and my experience reinforces the fact that there are still people in this world that will take care of their customers with an integrity that is sorely lacking these days - I highly recommend ACI for all your automotive needs, as they are fine folks there.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Tom Farrell on Jan 20, 2012
Glad we could help Tom and glad everything worked out well. Thanks for the support and for the kind words. Peter Alberici - ACI Auto Group
I brought my 2004 Volvo in for an oil change and to check on a couple of minor issues. I was in and out within an hour, my oil was changed, fluids checked, tires rotated, brakes checked and minor software problems diagnosed. My car is running like it is brand new. I will definately be back! Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Judy on Jan 20, 2012
Thanks for the kind words Judy and thanks for your business. Peter Alberici - Owner ACI Auto Group
My Volvo service shop is in Hadley, MA and I work in South Windsor, CT. I noticed the ACI Auto Group sing after I had a headlight go out and dreaded driving all the way to Hadley just to get it fixed. I decided to pull in and see what they could do for me in a pinch. I am hapy to say they have great customer service and I did not have to wait more than half an hour - and the charge was reasonable as well. Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Barbara E on Jan 23, 2012
Thanks Barbara! It's very rewarding when a new customer gives us the "thumbs up." Hope to see you again. Feel free to reach out to me personally if there is anything else you need. Peter Alberici - Owner ACI Auto Group
Thank you so much. I have peace of mind.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by JOYCE CHAPIN on Dec 04, 2011
Thank you so much Joyce. We enjoyed servicing your 2001 Beetle ! Peter Alberici - Owner ACI Auto Gorup
I will continue to come back to service my Volvo. John and the sevice team make me feel they are looking out for my best interest in servicing my car correctly. Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Mary Fitzgerald on Dec 05, 2011
Thanks Mary ! Glad to have your business. Enjoy the Holiday - Peter Alberici Owner ACI Auto Group
Great cars and very good service.
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by David Pickett on Dec 03, 2011
Thanks David ! Enjoy your new 2003 Saab :) Peter Alberici - Owener ACI Auto Group
I searched for this vehical for weeks, I couldn't be happier. I hope it lasts the years my previous Jeep lasted. Thanks again! Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Scott Drake on Dec 02, 2011
Thanks Scott. We appreciate your business. Enjoy the new Jeep! Peter Alberici - Owner ACI Auto Group
Very Accomodating, Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Robin Wright on Nov 13, 2011
Thanks Robin! We enjoy servicing your Chrysler and you continued business. Peter Alberici - Owner ACI Auto Group
I appreciated your work and honesty. I will be having more work done by you. thank you very much
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by TONY SALVADOR on Nov 15, 2011
Thanks Tony. We appreciate your business and support. Peter Alberici - Owner ACI Auto Group
Peter, We appreciate your support in repairing or servicing our vehicles. Your staff is honest and professional. A recent exhaust repair only required a bolt. No hard sale on replacing an entire exhaust system. Good to know you guys. Great Guys / Great Shop / we'll spread the word. Ed & Chris Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Edward Luc on Nov 02, 2011
Thank you both Ed and Chris.. We love having you as customers ! Peter Alberici - Owner ACI Auto Group
...you guys run a great operation. I would recommend to others and I am sure I will be back
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Brian Daly on Oct 20, 2011
Glad to hear that Brian. Glad to have you as a happy customer. Peter Alberici - ACI Auto Group
The guys at ACI are awesome. I recommend that you visit them if you looking for a new car or for service. Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Patrick Stefurak on Oct 20, 2011
Thanks Patrick! We value your business. Peter Alberici - ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Derrick Heredia on Oct 24, 2011
Thank you Derrick! - Peter Alberici ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Robert Cipolla on Oct 23, 2011
Robert thanks for the Five Star review and thanks for your business. - Peter Alberici ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by BRENDA ZAHNER on Oct 24, 2011
Thank you Mike and Brenda. Glad to hear from you guys ! - Peter Alberici ACI Auto Group
My muffler fell off after a few days of driving!
Bottom Line: No, I would not recommend this business to a friend.
Reviewed by ANTHONY FUSCO on Oct 23, 2011
I'm sorry that you had a bad experience Anthony. Per our conversation today I've issued you a credit in the amount of $158.00 that can be used any time you'd like. Just give our service department a call. Peter Alberici ACI Auto Group
Thanks for taking pride in your workmanship. Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Robert Iskrazak on Oct 21, 2011
Robert thank you for the business and the support. Glad to have you as a customer. Peter Alberici - Owner ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Doris Hedrick on Oct 21, 2011
Thanks Doris! Good to hear from you again. Peter Alberici - Owner ACI Auto Group
I use ACI for all my cars regardless of make model and age. They do a great job. Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by KEVIN CROWLEY on Oct 21, 2011
Thanks for the support Kevin. We love having you as a customer! - Peter Alberici ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by G.H. Chester, MA on Oct 21, 2011
G.H. from Chester MA is one of our furthest customers away. Gotta be a 30 mile drive for you. Thanks for the support. Peter Alberici - ACI Auto Group
I was very pleased with the service that ACI Auto Group was providing up until my very last visit and I have not been back since. I am possibly contemplating seeking another service center for maintenance/service on/to my Volvo. I would not recommend a friend at this time, your trust and loyalty to me as valued customer would have to be regained/restored.
Bottom Line: No, I would not recommend this business to a friend.
Reviewed by Sonji Cole on Oct 21, 2011
Sonji, I'm not sure what happened but please call me directly so we can address this. You have always been and wil always be a very important customer to us. My number is 860-627-5601 ext 5. Peter Alberici - Owner ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Lisa Masciadrelli on Oct 21, 2011
Thanks for the business Lisa and Greg. Great friends and great customers. Peter Alberici - Owner ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by PETER PAPADOPOULOS on Oct 21, 2011
Peter good to hear from you. Thanks for your business. Peter Alberici - Owner ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Justin Clark on Oct 20, 2011
Thanks Justin ! Good to hear from you. Peter Alberici - ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Thomas Ohara on Oct 20, 2011
Tom thanks for taking the time to rate us. Glad you are happy with the service. Peter Alberici - ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Brian Person on Oct 20, 2011
Hi Brian! Thank you for taking the time to rate us. Glad to hear you are a happy service customer. Peter Alberici - ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by RUSSELL BOWEN JR on Oct 20, 2011
Russ owns one of my favorite vehicles. White Lexus GX with tan leather that he bought from our sales department. Beautiful vehicle. Thanks for the support Russ
well, made an appointment 2 weeks in advance for Volvo S60 for time belt/water pump,and major tune up with an oil change .. I supllied all but oil&filter. Pleased to be able to get a loner......sticker to indicate timing belt was changed not present. Oil Change NOT DONE. this required a return for a saturday appointment where a charge for the oil change labor was added where previously there was none!!!! servicing on this date was disappointing.... Previously.... A/C problems not properly diagnosed. After looking at the car Ryan stated that i had a problem with the receivor/ dryer unit. Very confusing as the entire system was working properly......5 minutes later returns and states it is not receivor/dryer unit but hole in hose. Able to locate and demonstate hole......
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by MICHAEL MADISON on Oct 22, 2011
Hi Michael, Thanks for taking my call today. I really appreciate you taking the time to review us and bringing to light the problem you had. Per our conversation today, I've issued a labor credit (4 hrs) to your account. It can be used any time you'd like. I've also instructed the service department to install the AC line and charge the system at no cost to you. Please let me know personally if there are any other issues we need to address. Thanks for your continued support. You can reach me directly at 860-627-5601 ext 5. Peter Alberici - Owner ACI Auto Group
Bottom Line: Yes, I would recommend this business to a friend.
Reviewed by Laura Guerin on Oct 20, 2011
Laura and Rob you guys are the best :) - Peter Alberici ACI Auto Group
Hi, Pete.
Just wanted to let you know how much we love our Volvo, two years later.
Thanks again, Pete.
Bobby
Pete,
I just want to take a minute to thank you for the best car buying experience of my life. The big dealerships talk the talk but at ACI you walk the walk. Your after the sale support has been amazing. The purchase process was more like buying from a buddy I've known since high school. John in service and yourself have made me feel like an old friend or family member. I can't stop talking about ACI to my friends and family. Keep up the exceptional work. Thank you again.
Scott
Pete,
I can't tell you how much of a pleasure it was to do business with you and ACI Auto Group! The professionalism and courtesy of your whole staff turned buying a car into a very pleasant experience that I will pass along to everyone I know who's buying a vehicle. Thanks again and we love the car!
Best,
Tony
Pete,
Truck is awesome! Jen loves it. We are spreading the Good Word about ACI to
everyone.
Dave C. Westfield MA
Dear ACI,
My wife Katie and I want to Thank You for both our outstanding automobile,
and the exceptional ease and pleasure we had working with you in acquiring
it. Everything about you and your establishment has made this without
exception THE BEST automotive transaction we have ever had. I hope to see
you again soon when it's time to replace my daily driver. Best Wishes for a
Fantastic Christmas and New Year.
Steve Salem, CT.
Peter,
I wanted to thank you for everything you did to get me the Camry. You really
listened to what was important and found the right car for the family. The
car passed inspection today so I am good for another year. I will definitely
pass along your information to my friends and family for future service and
sales. We will have to have you and your family over dinner soon. How's
January 16th work for you? Thanks again.
Lori Longmeadow MA
ACI,
I have to pay you a compliment. Of all the people I've met in my car search
since the middle of December, you have been absolutely the best to deal
with. In particular, you were a wealth of knowledge about the car, you
offered information that you thought I should have, you asked questions of
me, and you made me feel very comfortable from the time I walked into your
building. Let me also add that you followed up with me. I have seen the
other end of the customer service spectrum and I'm pretty bummed out.... For
example, I found a great GTI at a dealership about 5 miles from my apartment
and I had to walk out on it because I refused to give my business to a bunch
of jerks. They stood in direct contrast to my experience with you, and I
thought you should know that. I wish you luck in your endeavors, and I would
definitely recommend ACI to someone looking for the types of cars you deal
in.
Yours, Tim
Pete...
a beautiful unit. easy transaction. call me with some more cars. thanks.
Pete ( a Volvo Dealer in Maryland)